Refund Policy

At The Modern Homestead Co., we want you to love your purchase. Because many of our products are handcrafted, vintage, or made specifically with care in small batches, our return policy varies by product.

General Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please contact us at themodernhomesteadco@gmail.com within 30 days of receiving your order to request a return. Please include your order number and the reason for the return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with the order. We recommend using a trackable shipping method, as The Modern Homestead Co. cannot be held responsible for items that are lost or damaged during return transit. Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We carefully package our handcrafted products, but if your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging.

If the damage or error was our fault, we will work with you on a replacement, refund, or other appropriate solution.

Beeswax Food Wraps

For health and hygiene reasons, used beeswax food wraps cannot be returned or exchanged. Unused beeswax food wraps may be eligible for return within 30 days of delivery, provided they are in their original, unused condition.

Because beeswax wraps are sensitive to heat, we cannot accept returns for wraps that have been damaged due to improper care or exposure to excessive heat. Please follow the product care instructions provided with your wraps.

Beeswax Candles

Unused beeswax candles may be eligible for return within 30 days of delivery, provided they are in their original condition. Burned or used candles cannot be returned or exchanged. We also cannot accept returns for candles that have been damaged as a result of improper burning or care.

If your candle arrives damaged, please contact us within 7 days of delivery and include photos of the candle and packaging.

Timepieces

Our clocks are handcrafted using second-hand plates and other unique materials, so variations in color, pattern, markings, age, and character are part of what makes each piece one of a kind. These characteristics are not considered defects. 

Because each clock is a unique handcrafted piece, returns are accepted only for eligible items that arrive damaged or defective, or when we have made an error with your order.

If your clock arrives damaged, please contact us within 7 days of delivery with your order number and photos of the clock and packaging. We will work with you to arrange an appropriate replacement or refund.

Other Exclusions

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

International orders

International orders may be returned in accordance with our standard return policy. Customers are responsible for all return shipping costs, duties, and customs fees. Original shipping charges and any duties paid at the time of purchase are non-refundable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at themodernhomesteadco@gmail.com.